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Copyright: 2007 Coaching Club

Welcome to IQ, the official CoachIQ Coaching Club member eZine. Each week you receive the latest CoachIQ news, resources, professional development tips and industry information. IQ is your ally in developing your flourishing coaching business.

This edition's highlights:

Highlights in this edition include the latest UCBBP lesson; how to effectively delegate; understanding the cycle of life in sales; a book review; tips to give feedback to staff without hurting their feelings; industry resources and opportunities.

We welcome IQ readers to forward this publication to friends, colleagues, family and anyone you think will benefit from the eZine's content. Make YOUR community part of OUR community.

Team Up With Hundreds of Successful, Progressive-Thinking Coaches... and Skyrocket Your Business Growth!

Use their tools, apply their strategies, pick their brains and take their knowledge to DRAMATICALLY escalate the growth of your coaching business.

Don't miss out on the most important opportunity of your coaching career! Here are some of the resources you'll access with a free unrestricted 30-day pass into the INNER SANCTUM of the world's coaching elite:

• The industry leading 104-week eCourse (UCBBP) that steps you in detail through every process required to build a flourishing coaching business.
• Dozens of 'fill-in-your-business-name' marketing and operational templates.
• Audios and Podcasts by some of Australia's leading Business Leaders and Master Coaches, discussing their most intimate business and coaching secrets.
• Access to the country's most exclusive coaching networks, previously only open to the coaching elite.
• A Bookclub with over 75 world-renowned publications.
• Videos, life tips and strategies, interviews, plus much more.

CoachIQ Coaching Club is a resource rich community for practising and aspiring coaches. It contains ALL the necessary information, resources, templates, networks and intellectual property you need to avoid costly pitfalls and implement powerfully effective strategies to build a flourishing coaching business.

Latest Additions

Developing and Maintaining Effective Teams (Part 3)

Learning how to work effectively with teams - or building a successful team - can be an extremely powerful skill in growing your business. Whether we're talking about a team of 3 or 4 individuals, or 300, the principles outlined below are applicable to any situation.

In Parts 1 and 2, we introduced the Five-Factor Model of Team Management and analysed each five factors: Focus, Commitment, Communication, Accountability and Performance.

In this lesson, we explore how these five factors come into play in working with teams. This lesson and series is finalised with a 20-minute video workshop on 'Developing Effective Teams', by Team Work and Productivity Specialist Michael Sheargold.

URL: www.coachingclub.com.au/ucbbp

Featured Resource

Podcast Interview - Sonja Ridden on Blended Families

Today our special guest is a renowned relationship coach, therapist and author Sonja Ridden. Sonja is a relationship specialist who has been working in the field of relationship coaching for the past 12 years and has been a sought after commentator in all forms of media during that time.

As well as appearing on SBS, Channel 7's Today Tonight program and a primetime breakfast show in Singapore, Sonja has made guest appearances on ABC Radio National's Life Matters, the Toni Delroy Show, Radio 2GB in Sydney and dozens of ABC radio stations across Australia.

Our interview today discusses the issues faced by Blended Families and Sonja shares her knowledge and skills about a topic she works with daily.

This interview is available exclusively to members at the 'Podcasts' section.

Learning to Delegate

Anyone managing a factory, office, home or any group situation will have tussled with delegation. The next eight points may be used when working with clients to delegate tasks to better manage their time (Le Boeuf, 1985; Moss, 2001):

1. When first delegating a task make eye contact with the other person. This helps to get the message across.

2. Having explained the task/activity verbally, it pays to make sure the requests are written down and understood. One way of doing this is to have the other person read the request and then check for understanding (ie. ask them questions).

If the person does not understand some of the terminology involved, make sure they get this cleared up as anything not understood or misunderstood will lead to complications later. Having a written explanation of the task or activity saves time as the person carrying out these functions can re-read rather than the need for repeating explanations.

3. If you don't want to write down what you are requesting, at least get the person to say back to you what it is they are expected to do.

4. Orient people towards the final product. There is a difference between "I want you to clean the bathroom" and "I want the bathroom to be clean and shiny and fit for royalty to come and visit". The first request asks for the activity to be completed to no particular quality.

The likely result is a grudging twenty minutes of poor cleaning. The second request asks for something specific which will call upon the person to apply effort and initiative. This is further enhanced if rewards are offered for a satisfactory product.

5. Praise the person at the start of the task, tell them you know they can do it and praise them when it is successfully completed. If it is not successfully completed, praise them for making the effort, ask them if they had problems with it and jointly discuss how it might be improved next time.

6. If you really want to offload the task, don't interfere with this person as they try to do it. Bypassing them tells them that you are not really relinquishing your ownership of the task, and they will end up leaving it to you.

7. Allow the person to make mistakes. In the long run you will come out on top in terms of time and you will make the people around you feel more useful and productive, thereby boosting your self esteem.

8. If you get the reward system right, such as awarding points for tasks done and having monthly prizes and recognition, you may end up with people coming to you looking for more things to do.

Tracy (2007) advises to watch for 'reverse delegation'. 'Reverse delegation' is where those people we have given tasks to come back to us for a solution to the problem.

References:

• Le Boeuf, M. (1985). How to motivate people. Melbourne, Australia: Schwartz and Wilkinson.

• Moss, G. (2001). Time savers. New Zealand: Moss Associates Ltd.

• Tracy, B. (2007). Time power. USA: Amacom Books.

For more information about productivity strategies, subscribe to a free 1-month trial at www.coachingclub.com.au.

Enjoyed this article? Forward it to a Friend! Sharing business insights has never been easier with our automated forwarding system. You can select any edition of IQ online and forward it instantly to 4 friends or colleagues.

Cycle of Life in Sales

The beauty and power of the Internet is the leverage you can attain through technology. Technology systems allow you to maintain regular, highly valuable contacts with your prospects for very low investment. This is predominately attained through systems such as Auto Responders and eZines (e-magazines/newsletters).

Only a very small percentage of your prospects will be READY to purchase at any particular point in time. This is identical in an online and offline business. Most businesses have a marketing system that TOTALLY NEGLECTS this fact.

If 100 people enquire about your services, most likely only 3 to 12 will be seriously looking to purchase your services at THAT time. The others are simply inquisitive or think they may purchase at some time in the future.

This process is called the Cycle of Life. People regularly enquire about products and services without buying. Think about yourself. You may have the idea that you want a new couch. That thought sits in the back of your mind and over time you visit a few retailers that sell couches. You may visit 6 places over 3-months. EVERY one of those salespeople think you are going to buy a couch THAT VERY WEEKEND! But do you? NO! But will you buy a couch at some point in the future? YES!

How many of those couch salespeople keep in contact with you over the course of several months until you actually decide it's time to buy? We'll tell you how many... NONE!!!!

What if just ONE of those couch salespeople offered you a non-intrusive process to learn about what couches will compliment your lounge room, which couches last longest and which ones stained very badly and which ones didn't?

You'd most likely take him up on the offer. And then, after 5-months of learning and being educated by this person, who would you feel COMPELLED to purchase from? Of course!

Or to use another analogy, what if 2 sets of parents had children selling cold lemonade at a parade on a hot day. Each set of parents had 4 children. One set of parents assisted their children establish a nice table and inviting sign from which to sell the drinks from.

The other set of parents assisted their children set up 4 stands at equal intervals along the parade. Which family sold more lemonade? Of course it's the children with 4 stands because people are thirsty (desire their product) at different times along the duration of the parade. When their prospect wanted their product, they were there! Nobody was going to double back to get a lemonade.

The life of your prospect is the same as the passing parade. You must recognise that your prospects are going through the Cycle of Life. You MUST be in your prospects consciousness IN THE INSTANT that they desire your product. You MUST have a means to add value to them in a non-intrusive and informative manner throughout the ENTIRETY of their Cycle of Life.

PS: Here lies the importance of delivering ongoing educational material such as free online newsletters (eZines). Think about how you are keeping your prospects in the loop of your business and how you can plan and develop resources to improve it. It is also essential to note that more prospects in the loop mean multiplied options for referrals and work-of-mouth marketing.

Enjoyed this article? Forward it to a Friend! Sharing business insights has never been easier with our automated forwarding system. You can select any edition of IQ online and forward it instantly to 4 friends or colleagues.

Flight of the Buffalo

In Flight of the Buffalo, James Belasco and Ralph C. Stayer combine expertise, insight, and passion to show how the nature of management must change if a company expects to survive in the white-knuckle world of modern business.

Going beyond the quick-fix approach of many of today's business gurus, the authors explain how to avoid being outmanoeuvred by the competition; how to become more focused and flexible; how to empower workers and maintain their loyalty; and how to become a manager who goes beyond filling quotas.

Title: Flight of the Buffalo

Author: James Belasco, Ralph Stayer

Micro eLearning for Small Business

Greg (the website's author) has coached, consulted, or facilitated seminars with more than 3,000 entrepreneurs in more than 30+ industries. He is a Licensed Professional Business Coach, author of two books, with clients throughout the Canada, the US, South Africa and the UK.

Greg helped a company growing 100% annually rebalance and restructure their capital, obtain a line of credit, and a long-term loan - effectively converting long-term assets into working capital (cash) and long-term debt.

Worked with a financial planner for 10 years and increased revenue 500% by repositioning practice to work with high net worth business owners.  

How to Give Feedback to Employees

Victor has recently started a business. He believes the future success of his business lies in having a great team and wants to build an environment where communication and friendliness among staff is highly encouraged.

To ensure his ideals are in-line with his managerial actions, he has started coaching with you to work on his communication skills and to learn strategies which could be used to motivate his staff.

For this purpose, he has made a list of questions which he would like your help answering - with the first question being: "How can I be more honest with my feedback to my employees without hurting their feelings and having them not like me?"

As the coach, what can you suggest to this client? Zahava Starak, LCI Master Coach, answers...

It is normal that a client posing this question is be looking for a way out of a 'sticky' situation - as the giving and receiving of feedback is often laden with problems - and in fact it may be impossible to have a 'win-win' situation in which both the receiver and giver of the feedback are fully satisfied.

In your role of coach you can inform your client that you can work together to find strategies and learn communication skills that will enhance their performance in offering feedback but your client still needs to know up front that there are no guarantees on how their feedback will be received.

For an optimum outcome you can approach this problem by initially exploring your client's personal value system and consider what role communication plays in it. By the nature of your client's concerns it may be assumed that they place high value on communication skills.

Click here to continue reading this article...

Reminder: Your feedback becomes our teams' development schedule. So please, email your thoughts to info@coachingclub.com.au - let's build our collective CoachIQ together!

Upgrade Your Coaching Skills

Finding high quality professional development programs is challenging. There are rarely programs of interest offered in your proximity. Even if there is, they are usually cost prohibitive. And not to mention the imposition of sacrificing a day or evening.

Well, you now have an alternative. An alternative that over 3,000 industry-members are ALREADY taking advantage of. Counselling Academy is the largest professional development educator in mental health in the country. Counselling Academy has over 50 courses, 560 hours of training, and over 3,000 registered learners.

Here's why Counselling Academy is the latest revolution sweeping through mental health professional development...

• You can access Counselling Academy courses 24 hours a day, 7 days a week.
• All courses are delivered and assessed online for your convenient access.
• All courses are developed to the highest industry standards, ensuring you get consistent, predictable, high quality training.
• Courses are delivered utilising the latest technologies. Many courses blend video and textual content to enhance your experience.
• CA delivers, on average, over 25 new courses each year.
• Plus much more!

To learn more about how you can boost your professional development, and save thousands a year, visit www.counsellingacademy.com.au.

Be Found With Find A Coach

Marketing is the thorn in the side of most coaches. Particularly coaches just starting off. Getting clients is a skill in its own right. It's time consuming, difficult, and expensive! But does it have to be? Not with Find A Coach - the leading search engine specifically for life coaches.

Find A Coach offers a range of tools for coaches wanting to market their services, or simply who would like to see more return for their marketing investment. If you haven't checked it out yet, don't miss the opportunity to be a step ahead of the rest of the pack.

Your clients are searching for you right now. Make it easy for them to find you.

URL: www.findacoach.net.au

Broadcast Your Brand to the World

Coach Radio is an online broadcaster of Life Coaching specific content. Delivered online via the Coach Radio website (www.coachradio.com.au) and Podcast, Coach Radio content is extremely convenient.

Coach Radio is currently accepting applications from CoachIQ members who would like to become broadcasters of this growing community. If you are interested in finding out more information, email info@coachradio.com.au to request a Coach Radio Prospectus.

URL: www.coachradio.com.au

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